Logistics Tracking & Customer Success Specialist

Momentum Transportation USA; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Momentum Transportation USA in Jacksonville, FL seeks a Customer Satisfaction & Tracking Rep to manage shipments, track statuses, and coordinate with carriers. Friday–Monday shifts 7am–6pm or 8am–7pm, with overtime as needed.

You will handle inquiries, maintain systems, and strive to improve service quality and customer relations. Ideal candidates bring strong customer service experience in logistics, AS400 familiarity, and proficient MS Office skills.

Qualifications

• Strong customer service experience, ideally in logistics.
• Experience with AS400 and related systems.
• Proficient in MS Office and basic computer applications.
• Excellent interpersonal and written/oral communication skills.
• Able to work independently with initiative.

Responsibilities

• Track and trace all shipments and load statuses.
• Update and maintain transportation management and operation systems.
• Identify problems quickly and implement solutions.
• Coordinate deliveries with carriers.
• Answer customer inquiries in line with satisfaction standards.
• Maintain attendance and be flexible for overtime as needed.

Skills

Strong customer service

AS400 experience

MS Office proficiency

Interpersonal skills

Problem solving

Self-directed

Time management

Team player

Attention to detail

Effective communication

Tools

EDI systems

Transportation management systems

Job description

Momentum Transportation USA in Jacksonville, FL seeks a Customer Satisfaction & Tracking Rep to manage shipments, track statuses, and coordinate with carriers. Friday–Monday shifts 7am–6pm or 8am–7pm, with overtime as needed.

You will handle inquiries, maintain systems, and strive to improve service quality and customer relations. Ideal candidates bring strong customer service experience in logistics, AS400 familiarity, and proficient MS Office skills.