Customer Satisfaction & Tracking Rep (F - M)

Momentum Transportation USA; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Momentum Transportation USA in Jacksonville, FL seeks a Customer Satisfaction & Tracking Rep to manage shipments, track statuses, and coordinate with carriers. Friday–Monday shifts 7am–6pm or 8am–7pm, with overtime as needed.

You will handle inquiries, maintain systems, and strive to improve service quality and customer relations. Ideal candidates bring strong customer service experience in logistics, AS400 familiarity, and proficient MS Office skills.

Qualifications

• Strong customer service experience, ideally in logistics.
• Experience with AS400 and related systems.
• Proficient in MS Office and basic computer applications.
• Excellent interpersonal and written/oral communication skills.
• Able to work independently with initiative.

Responsibilities

• Track and trace all shipments and load statuses.
• Update and maintain transportation management and operation systems.
• Identify problems quickly and implement solutions.
• Coordinate deliveries with carriers.
• Answer customer inquiries in line with satisfaction standards.
• Maintain attendance and be flexible for overtime as needed.

Skills

Strong customer service

AS400 experience

MS Office proficiency

Interpersonal skills

Problem solving

Self-directed

Time management

Team player

Attention to detail

Effective communication

Tools

EDI systems

Transportation management systems

Job description

Position:Customer Satisfaction & Tracking Rep (F - M)

Location: Jacksonville, FL

Job Id:265

# of Openings:1

Job Summary:

This position works Friday to Monday, either 7am - 6pm OR 8am - 7pm.

The Customer Satisfaction Representative (CSR) / Tracking Coordinator is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

Essential Duties and Responsibilities

• Track and trace all shipments and load statuses.
• Processes EDI as required (key account/OEM).
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adhere to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Answer all customer inquiries in accordance with the customer satisfaction standards.
• Further increase customer satisfaction and business share through proactive and regular contact.
• Provide complex problem resolution and provide guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.

Knowledge/Skills/Abilities

• Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving).
• AS400 experience.
• Proficient with computer and Microsoft Office applications.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative, and can work independently.
• Organizational and time management skills.
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up.
• Excellent communications skills, both written and oral.
• Strong knowledge of customer service principles & practices.