Logistics Operations & Customer Satisfaction Specialist

Momentum Transportation USA, an award-winning Landstar Agent; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Momentum Transportation USA is seeking an Operations Customer Satisfaction Specialist to manage profitable relationships with customers, carriers, and drivers. You will handle day-to-day transportation activities, ensuring complete customer satisfaction and timely service.

Responsibilities include scheduling, tracking shipments, negotiating rates, updating systems, and resolving issues. Strong English communication and logistics knowledge are essential for success.

Qualifications

• High School Diploma or GED required; BA/BS in Logistics or related field preferred.
• 1-3 years of experience in Logistics/Supply Chain/Freight Forwarding/Courier environment.
• Fluency in English; strong knowledge of logistics principles and customer service.

Responsibilities

• Schedule and dispatch trucks accurately to meet customer demands.
• Monitor shipments from pickup to delivery and provide updates (Track & Trace).
• Negotiate rates and service with transportation providers.
• Maintain carrier relationships to ensure capacity and service standards.
• Communicate effectively with customers, carriers, and team members.
• Update transportation management and operations systems; use EDI as needed.
• Resolve inquiries and logistics issues; provide proactive solutions.
• Coordinate appointments with carriers, shippers, and consignees within US/Mexico/Canada.

Skills

Strong customer service

AS400 experience

North America geography

DOT regulations

Microsoft Office

Data entry

Interpersonal skills

Problem solving

Multi-tasking

Self-directed

Time management

Team player

Attention to detail

Communication skills

Customer service principles

English fluency

Education

High School Diploma/GED

BA/BS in Logistics or related field

Tools

AS400

Job description

Momentum Transportation USA is seeking an Operations Customer Satisfaction Specialist to manage profitable relationships with customers, carriers, and drivers. You will handle day-to-day transportation activities, ensuring complete customer satisfaction and timely service.

Responsibilities include scheduling, tracking shipments, negotiating rates, updating systems, and resolving issues. Strong English communication and logistics knowledge are essential for success.