Logistics Customer Success Specialist

Momentum Transportation USA; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading logistics company in Jacksonville, FL is seeking a Customer Satisfaction Representative to enhance customer relationships and ensure satisfaction. The ideal candidate will have a strong background in customer service, particularly in logistics, along with excellent problem-solving and communication skills. This role requires proficiency in Microsoft Office, AS400 experience, and a minimum of three years in the logistics field. Join our team to help meet customer needs and improve overall satisfaction.

Qualifications

• Strong customer service background preferably in logistics.
• Fluent in English and possess excellent communication skills.
• Minimum three years of experience in a relevant field.

Responsibilities

• Manage relationships with internal and external customers.
• Coordinate appointments and maintain operational systems.
• Resolve problems and provide excellent customer service.

Skills

Customer service

Problem-solving

Interpersonal skills

Time management

Attention to detail

Fluency in English

Education

High School Diploma/GED

College degree

Tools

Microsoft Office

AS400

Job description

A leading logistics company in Jacksonville, FL is seeking a Customer Satisfaction Representative to enhance customer relationships and ensure satisfaction. The ideal candidate will have a strong background in customer service, particularly in logistics, along with excellent problem-solving and communication skills. This role requires proficiency in Microsoft Office, AS400 experience, and a minimum of three years in the logistics field. Join our team to help meet customer needs and improve overall satisfaction.