Logistics Operations & Customer Success Specialist

Momentum Transportation USA; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Momentum Transportation USA in Jacksonville, FL is seeking an Operations Customer Satisfaction Specialist to manage day-to-day transportation activities and build profitable relationships with customers, carriers, and drivers. You will take responsibility for customer contact and ensure requirements are met, while focusing on current needs and adapting to changes.

Responsibilities include dispatching trucks, tracking shipments, negotiating rates, maintaining carrier relationships, and using

Qualifications

• Strong customer service (logistics background with phone experience, pricing, quotes, conflict resolution)
• AS400 experience preferred
• Knowledge of North America geography
• Knowledge of DOT regulations
• Proficient with computer and Microsoft Office applications
• Excellent data entry/keyboard skills
• Strong interpersonal skills to interact with customers
• Excellent problem-solving skills with ability to seek alternatives
• Ability to multi-task in a high-pressure environment
• Self-directed, initiative, ability to work independently
• Organizational and time management skills
• Team player with ability to work under pressure
• Strong attention to detail with follow-up
• Excellent communication skills, both written and oral
• Strong knowledge of customer service principles & practices
• Must be fluent in English

Responsibilities

• Complete accurate and timely scheduling and dispatching of trucks to meet customer demands.
• Monitor shipments from pickup through delivery and provide updates.
• Negotiate with transportation providers to obtain best rates and service.
• Maintain relationships with carriers to ensure capacity and monitor service standards.
• Communicate effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Proactively identify problems and implement solutions.
• Answer inquiries and resolve logistical issues.
• Apply accessorials as necessary and process EDI as required.
• Adhere to company standards on customer satisfaction, accuracy, and timeliness.
• Coordinate appointments with carriers, shippers, and consignees within the US, Mexico, & Canada.
• Work extended hours during end-of-month/quarter/year cycles as needed.

Skills

Customer service

AS400

Geography knowledge

DOT regulations

MS Office

Data entry

Interpersonal skills

Problem solving

Multitasking

Self-motivation

Time management

Teamwork

Attention to detail

Communication

Customer service principles

Fluent in English

Education

High School Diploma/GED

BA/BS in Logistics or related field

Job description

Momentum Transportation USA in Jacksonville, FL is seeking an Operations Customer Satisfaction Specialist to manage day-to-day transportation activities and build profitable relationships with customers, carriers, and drivers. You will take responsibility for customer contact and ensure requirements are met, while focusing on current needs and adapting to changes.

Responsibilities include dispatching trucks, tracking shipments, negotiating rates, maintaining carrier relationships, and using