Logistics Support Specialist: Customer Service & Tracking

A.P. Moller - Maersk; Jacksonville (FL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more

Job summary

Maersk seeks an Operations Support to handle inbound calls, provide top-notch customer service, and manage shipment tracking from entry to dispatch. This role emphasizes accurate data entry, proactive updates, and coordination with Pilot stations and cartage agents.

The candidate will follow established procedures for NCS accounts and escalate or suggest changes as needed, contributing to smooth logistics operations and reliable service delivery.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Skills

Customer service

Communication

Problem solving

Organizational skills

Job description

Maersk seeks an Operations Support to handle inbound calls, provide top-notch customer service, and manage shipment tracking from entry to dispatch. This role emphasizes accurate data entry, proactive updates, and coordination with Pilot stations and cartage agents.

The candidate will follow established procedures for NCS accounts and escalate or suggest changes as needed, contributing to smooth logistics operations and reliable service delivery.