Operations Support

Maersk Logistics & Services USA Inc.; Linden (NJ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Linden, New Jersey is seeking an Operations Support to handle incoming calls, respond to inquiries by phone and email, track and update shipments, and provide accurate data entry support.

You will work with pilots, stations, and cartage agents, following procedures for NCS accounts and ensuring timely, professional customer interactions. Maersk offers medical, dental, vision, 401k, PTO, and flexible schedules where possible.

Qualifications

• Strong communication, problem-solving, and data entry skills.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Data entry.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Excellent communication

Problem solving

Multitasking

Attention to detail

Job description

JOB SUMMARY:

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Essential Functions:

• Answer incoming calls and provide excellent customer service to all callers


• Monitor and respond to customer inquiries received through email


• Make outgoing calls to follow-up on shipment status, resolve issues and update customers


• Track, trace, enter and update shipments


• Data Entry


• Assist and support Pilot stations and cartage agents


• Master outside customer applications


• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention


• Perform other duties as assigned

SKILLS/COMPETENCIES:

Excellent oral and written communication and problem‑solving skills. Technological aptitude using the internet and online tools. Ability to multitask. Excellent organizational skills with emphasis on detail.

Company Benefits:

• Medical


• Dental


• Vision


• 401k + Company Match


• Employee Assistance Program


• Paid Time Off


• Flexible Work Schedules (when possible)


• And more!

Pay Range: $23.00 per hour

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.