Operations Support Specialist - Flexible Hours | Logistics

APM Terminals; Nampa (ID); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking an Operations Support to handle incoming calls, respond to inquiries, and manage shipment tracking and documentation. The role emphasizes clear communication with delivery teams, customers, and internal stakeholders to resolve issues promptly and maintain service levels.

Primary responsibilities include real-time updates, audit of delivery data, and collaboration with vendor owners to meet KPIs.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask with strong attention to detail and organization.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Monitor and respond to customer inquiries in real time.
• Track, trace, enter, and update shipments as needed.
• Perform real-time audits of stop data entered by delivery teams and report exceptions.
• Monitor progress of delivery teams and communicate potential issues with time windows to stakeholders.
• Receive inbound calls from delivery teams reporting issues and escalate as needed.

Skills

Communication

Problem solving

Tech aptitude

Multitasking

Organizational skills

Job description

Maersk is seeking an Operations Support to handle incoming calls, respond to inquiries, and manage shipment tracking and documentation. The role emphasizes clear communication with delivery teams, customers, and internal stakeholders to resolve issues promptly and maintain service levels.

Primary responsibilities include real-time updates, audit of delivery data, and collaboration with vendor owners to meet KPIs.