Operations Support Specialist - Logistics & Customer Care

Maersk; San Mateo (FL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support to handle inbound calls and email inquiries and provide excellent customer service. The role involves tracking shipments, updating customers, and supporting Pilot stations and cartage agents.

Responsibilities include data entry, following procedures for NCS accounts, and resolving issues to maintain smooth logistics operations. This position emphasizes reliability and teamwork within a busy warehouse environment.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Data Entry.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention.
• Perform other duties as assigned.

Skills

Excellent communication

Problem solving

Internet tools

Multitasking

Organizational skills

Job description

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support to handle inbound calls and email inquiries and provide excellent customer service. The role involves tracking shipments, updating customers, and supporting Pilot stations and cartage agents.

Responsibilities include data entry, following procedures for NCS accounts, and resolving issues to maintain smooth logistics operations. This position emphasizes reliability and teamwork within a busy warehouse environment.