Logistics Operations Support Specialist

Maersk Logistics & Services USA Inc.; Linden (NJ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Linden, New Jersey is seeking an Operations Support to handle incoming calls, respond to inquiries by phone and email, track and update shipments, and provide accurate data entry support.

You will work with pilots, stations, and cartage agents, following procedures for NCS accounts and ensuring timely, professional customer interactions. Maersk offers medical, dental, vision, 401k, PTO, and flexible schedules where possible.

Qualifications

• Strong communication, problem-solving, and data entry skills.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Data entry.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Excellent communication

Problem solving

Multitasking

Attention to detail

Job description

Maersk in Linden, New Jersey is seeking an Operations Support to handle incoming calls, respond to inquiries by phone and email, track and update shipments, and provide accurate data entry support.

You will work with pilots, stations, and cartage agents, following procedures for NCS accounts and ensuring timely, professional customer interactions. Maersk offers medical, dental, vision, 401k, PTO, and flexible schedules where possible.