Logistics Service Center Associate

FedEx Freight; Lewisville (TX); On-site; USD 30,000 - 33,000; Full time

Job summary

FedEx Freight is seeking an on-site Administrative Clerk in Lewisville, TX, to support daily operations at the service center. You will handle customer requests, process freight documentation, and perform general clerical tasks to ensure smooth workflow.

Responsibilities include data entry, phone handling, file maintenance, scheduling pickups/deliveries, and assisting with billing questions while adhering to company policies.

Qualifications

• High school diploma or GED or equivalent.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Typing/data entry skills.

Responsibilities

• Perform administrative/clerical functions: files, copying, imaging, answering phones, data entry, mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pick-up/delivery needs and service options.
• Enter freight shipment information into computer systems and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail, and/or fax with inquiries and tracing shipments.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and other departments to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws, regulations, and company policies.

Skills

Data entry

Phone skills

Customer service

Time management

Multitasking

Documentation

Education

High school diploma or GED

Tools

Microsoft Office

Fax/Scanner/Copier

Data entry systems

Job description

FedEx Freight is seeking an on-site Administrative Clerk in Lewisville, TX, to support daily operations at the service center. You will handle customer requests, process freight documentation, and perform general clerical tasks to ensure smooth workflow.

Responsibilities include data entry, phone handling, file maintenance, scheduling pickups/deliveries, and assisting with billing questions while adhering to company policies.