Part-Time Evening Freight & Service Center Support

FedEx Freight, Inc.; West Columbia (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

FedEx Freight, Inc in Texas is seeking an administrative and customer service professional to handle customer needs, process documentation for freight movement, and support daily service center operations.

Responsibilities include clerical tasks, data entry, phone and email support, scheduling, and coordination with sales/operations; ensure accurate billing, compliance, and timely communications.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills; ten-key skills preferred.
• PC experience with learning required systems.
• Time management, organizational and multi-tasking skills.
• Ability to handle confidential information; team or independent work capability.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions including filing, imaging, data entry, and mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers and determine pick-up/delivery needs.
• Enter freight shipment information and billing details in the system.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail and fax with inquiries and tracing shipments.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Coordinate with sales/operations to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as needed.
• Ensure compliance with laws and company policies; perform other duties.

Skills

Strong phone skills

Interpersonal skills

Data entry

Typing / data entry

Written and verbal communication

Time management

Organizational skills

Teamwork / independence

Education

High school diploma or GED

Two years general office experience

One year customer service experience

Previous transportation experience

Tools

General office equipment

Job description

FedEx Freight, Inc in Texas is seeking an administrative and customer service professional to handle customer needs, process documentation for freight movement, and support daily service center operations.

Responsibilities include clerical tasks, data entry, phone and email support, scheduling, and coordination with sales/operations; ensure accurate billing, compliance, and timely communications.