Freight Center Support Specialist

FedEx Freight, Inc.; Lewisville (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

FedEx Freight, Inc. in Lewisville, TX is seeking an Administrative Clerk to support customer service and freight documentation, ensuring accurate processing and timely information flow at the service center. This role handles daily clerical tasks and interacts with customers.

Responsibilities include verifying paperwork, entering shipment data, scheduling pickups, handling inquiries by phone, e-mail or fax, and coordinating with drivers and the sales team to meet customer needs.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer requirements, selling company services and providing leads to sales.
• Enter freight shipment information into computer system, status shipments, generate freight bills, and correct freight bills.
• Assist customers via phone, e-mail and/or fax in all inquiries, including tracing shipments, rate quotes, tariff discrepancies, billing and invoicing questions.
• Make freight delivery appointments, as required.
• Review drivers' Hours-of-Service logs for accuracy; report discrepancies.

Skills

Strong phone skills

Interpersonal skills

Multitasking in fast-paced work

Data entry accuracy

Education

High school diploma or GED

Job description

FedEx Freight, Inc. in Lewisville, TX is seeking an Administrative Clerk to support customer service and freight documentation, ensuring accurate processing and timely information flow at the service center. This role handles daily clerical tasks and interacts with customers.

Responsibilities include verifying paperwork, entering shipment data, scheduling pickups, handling inquiries by phone, e-mail or fax, and coordinating with drivers and the sales team to meet customer needs.