Logistics Operations Lead (Customs & Shipping)

American President Lines; Troy (OH); On-site; USD 74,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health insurance

Employee discounts platform

Pet insurance

Job summary

CEVA Logistics is seeking an Operations Supervisor to oversee transportation and customs processes, providing customer service for shipments and documentation in accordance with federal and foreign regulations.

You will supervise staff, monitor performance, review shipment documents for accuracy, and ensure compliance while coordinating with internal teams. The role requires strong leadership, ITAR knowledge, and proficiency in Microsoft Office in a dynamic logistics environment.

Qualifications

• High School Diploma or GED; minimum four years related experience; minimum one year supervisory experience.
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; some professional certifications may be required.
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports and manuals.

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide supervision and control for all departmental activities; assist in staff and customer training; conduct staff meetings and address performance issues.
• Review shipment documents for accuracy; examine invoices, bills of lading, and shipping statements for regulatory compliance.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise; communicate with customs officials to obtain release and resolve delays.
• Establish, monitor, and revise policies for customs clearance operations; ensure consistent administration of procedures.

Skills

Leadership skills

Customer service

Logistics coordination

Problem solving

Communication

Education

Bachelor's degree in logistics

Tools

Microsoft Office

Job description

CEVA Logistics is seeking an Operations Supervisor to oversee transportation and customs processes, providing customer service for shipments and documentation in accordance with federal and foreign regulations.

You will supervise staff, monitor performance, review shipment documents for accuracy, and ensure compliance while coordinating with internal teams. The role requires strong leadership, ITAR knowledge, and proficiency in Microsoft Office in a dynamic logistics environment.