Logistics Operations Dispatcher

Federal Express Corporation; Grand Island (NE); On-site; USD 42,000 - 68,000; Full time

Job summary

Federal Express Corporation in Nebraska is seeking a dispatcher to coordinate pickup and delivery operations, monitor service metrics, and ensure timely dispatch of linehaul equipment.

The role requires strong customer service, attention to detail, and knowledge of DOT regulations; daily tasks include issue resolution, reporting, and coordination with independent contractors and staff.

Qualifications

• Customer service and professional communication for daily requests and issues.
• Strong time management and multi-tasking in a fast-paced environment.
• Ability to read and interpret numerical data and written information.
• Knowledge of transportation regulations (DOT) is a plus.

Responsibilities

• Monitor facility reporting metrics related to service, safety, cost and quality daily.
• Coordinate dispatch of linehaul equipment and update Vision/VRP systems.
• Investigate customer service complaints and ensure timely resolution.
• Escalate unresolved issues to appropriate management.
• Maintain vehicle maintenance information and DOT-compliant records.
• Assist in driver training and participate in related activities.

Skills

Customer service

Time management

Verbal and written communication

Attention to detail

Numerical data interpretation

Education

High school diploma or GED

Bachelor's degree in Business, Logistics or related area

Tools

Microsoft Office

Vision/VRP systems

Job description

Federal Express Corporation in Nebraska is seeking a dispatcher to coordinate pickup and delivery operations, monitor service metrics, and ensure timely dispatch of linehaul equipment.

The role requires strong customer service, attention to detail, and knowledge of DOT regulations; daily tasks include issue resolution, reporting, and coordination with independent contractors and staff.