Logistics Operations Coordinator: Hub & Customer Service

Federal Express Corporation; Lenexa (KS); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Federal Express Corporation in Lenexa, KS is seeking a detail-oriented administrative professional to perform clerical functions across hub and station operations, including linehaul, quality assurance and customer service. You will support teams with data entry, filing, copying, emailing, phone calls and routine reports.

Responsibilities include resolving customer inquiries, assisting with audits, ensuring packages are scanned correctly, and helping to manage DOT documents and contractor

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; distribution center or dock experience preferred.
• Strong data entry and documentation skills.
• Proficient in MS Office and basic administrative tasks.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing and answering calls).
• Review, research and enter data in systems to support respective area.
• Compile data and generate regular and ad hoc reports for management.
• Serve as frontline customer service to respond to inquiries and issues.
• Assist with BCSA audit data retrieval for review.
• Support quality assurance and loss prevention through address correction and package condition checks.
• Process linehaul documentation and DOT files; track IC settlements and mileage records.
• Route IC inquiries to management for resolution.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Time management

Multitasking

Microsoft Office

Phone handling

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Lenexa, KS is seeking a detail-oriented administrative professional to perform clerical functions across hub and station operations, including linehaul, quality assurance and customer service. You will support teams with data entry, filing, copying, emailing, phone calls and routine reports.

Responsibilities include resolving customer inquiries, assisting with audits, ensuring packages are scanned correctly, and helping to manage DOT documents and contractor