Senior Operations & Customer Service Admin

Federal Express Corporation; Bethlehem (Northampton County); On-site; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a full-time Clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance, and customer service. Responsibilities include addressing damaged or misaddressed packages, data entry, and frontline customer service.

The role emphasizes processing, report generation, and timely delivery support in a fast-paced environment. Minimal travel required and equal opportunity employer.

Qualifications

• General business skills such as typing, data entry and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to respond to requests.
• Time management, organizational and multi-tasking skills for a fast-paced environment.

Responsibilities

• Provide clerical support including photocopying, filing, faxing, emailing and answering phone.
• Enter data in systems to support respective functional area.
• Compile data and prepare regular and ad hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and documentation.

Skills

Typing

Data entry

Phone skills

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Web-based apps

Job description

Federal Express Corporation is seeking a full-time Clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance, and customer service. Responsibilities include addressing damaged or misaddressed packages, data entry, and frontline customer service.

The role emphasizes processing, report generation, and timely delivery support in a fast-paced environment. Minimal travel required and equal opportunity employer.