Operations Admin I: Frontline Clerk & Customer Support

Federal Express Corporation; Bethpage (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a Clerical and Administrative Specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages and serve as the first contact for customer inquiries.

Responsibilities include clerical support, data entry, reporting, processing audits, and resolving customer questions. You will help ensure timely delivery, correct addresses, and accurate scans, while maintaining

Qualifications

• High School Diploma or GED required.

Responsibilities

• Provide clerical support including photocopying, filing, faxing, emailing and answering phones.
• Enter and review data in systems to support functions.
• Compile data and generate regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and retrieve data/files for BCAS review.
• Assist with address searches/corrections to ensure timely delivery.
• Maintain package scan statuses and handle damaged items per policy.
• Research missing packages and document roots of issues for management.

Job description

Federal Express Corporation is seeking a Clerical and Administrative Specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages and serve as the first contact for customer inquiries.

Responsibilities include clerical support, data entry, reporting, processing audits, and resolving customer questions. You will help ensure timely delivery, correct addresses, and accurate scans, while maintaining