Logistics Customer Support Specialist

20 Saia Motor Freight Line LLC; New Orleans (LA); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

Saia is seeking a motivated Customer Service Associate to deliver escalated support to customers and work with terminal operations to resolve disputes and scheduling concerns. You will handle calls and emails, investigate freight issues, and help ensure accurate billing and documentation.

Qualified candidates will have high school diploma or GED, United States work authorization, and strong English communication; preferred experience in transportation or logistics and proficiency with Microsoft

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform the duties of the job.
• 5+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a motivated Customer Service Associate to deliver escalated support to customers and work with terminal operations to resolve disputes and scheduling concerns. You will handle calls and emails, investigate freight issues, and help ensure accurate billing and documentation.

Qualified candidates will have high school diploma or GED, United States work authorization, and strong English communication; preferred experience in transportation or logistics and proficiency with Microsoft