Logistics Admin & Customer Service Specialist

Saia Inc.

Dothan (AL)

On-site

USD 29,000 - 34,000

Full time

14 days+

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Job summary

Saia Inc. is seeking a clerical and customer service support professional to assist with documentation and recordkeeping for terminal operations.

The role contributes to smooth daily operations by handling paperwork, scheduling, and basic service requests. Responsibilities include processing shipment documentation, coordinating with operations, supporting drivers, and ensuring timely, accurate handling of records.

Qualifications

Must be at least 18 years old.
High school diploma or GED.
Authorized to work in the United States.
Read, write, communicate and comprehend English to perform job tasks and complete documents and reports.

Responsibilities

Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
Maintains accurate filing and recordkeeping systems for shipments and terminal records.
Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
Reviews outbound load paperwork to ensure accuracy before dispatch.
Handles inbound calls and emails to provide timely resolution and a positive customer experience.
Arranges dock pickups and dock drops for customers in coordination with operations staff.
Provides assistance and support to internal and external drivers for line haul.
Identifies paperwork or process issues and escalates as needed to prevent delays.