Logistics Dispatch Specialist - Customer & Driver Support

RXO, Inc.; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Paid time off, company holidays, and volunteer days

Job summary

A leading transportation solutions provider in Southfield, Michigan, is seeking to hire a logistics coordinator to monitor and track pickups and deliveries, as well as manage customer interactions. Ideal candidates should possess strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Benefits include comprehensive medical plans, a 401(k) with company match, and development programs. Both driver and customer interaction experience will be highly regarded.

Qualifications

• Ability to multitask and manage customer expectations in a fast-paced environment.
• Availability to work a flexible schedule, including planned and unplanned overtime.
• Experience dealing with high phone volume in a deadline-driven environment.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of deviations.
• Answer incoming driver and customer calls/emails.
• Input accurate information into the dispatch system.

Skills

Strong organizational and time-management skills

Basic computer skills

Strong driver and customer interaction experience

Excellent phone communication skills

Tools

Microsoft Office

Job description

A leading transportation solutions provider in Southfield, Michigan, is seeking to hire a logistics coordinator to monitor and track pickups and deliveries, as well as manage customer interactions. Ideal candidates should possess strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Benefits include comprehensive medical plans, a 401(k) with company match, and development programs. Both driver and customer interaction experience will be highly regarded.