Logistics Dispatch & Carrier Support Specialist

RXO Inc.; Southfield (MI); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%公司

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO Inc. is seeking an Associate Specialist, Logistics in Southfield, MI. The role focuses on delivering exceptional service to customers and drivers before, during, and after calls.

You will monitor pickups and deliveries, respond to driver and customer inquiries, and input updates into the dispatch system. The position requires strong organizational and time management skills, multitasking ability, and basic computer proficiency.

Qualifications

• Strong organizational and time management skills in a fast-paced environment.
• Ability to multitask and manage customer expectations.
• Basic computer skills and proficiency with standard software.

Responsibilities

• Monitor and track pickups and deliveries and notify customers of deviations.
• Answer driver and customer calls/emails and address needs.
• Call and get updates from drivers/carriers and input data into the dispatch system.
• Communicate issues with customers/drivers and update Active Run records.

Skills

Organizational skills

Time management

Multitasking

Communication skills

Tools

Microsoft Office

Job description

RXO Inc. is seeking an Associate Specialist, Logistics in Southfield, MI. The role focuses on delivering exceptional service to customers and drivers before, during, and after calls.

You will monitor pickups and deliveries, respond to driver and customer inquiries, and input updates into the dispatch system. The position requires strong organizational and time management skills, multitasking ability, and basic computer proficiency.