Logistics Dispatcher — Customer & Driver Support

RXO, Inc.; Southfield (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%公司

Pre-tax accounts

Company-paid disability and life ins

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, holidays, and volunteer

Job summary

RXO, Inc. is hiring an Associate Specialist, Logistics in Southfield, MI to deliver exceptional service to customers and drivers before, during and after the call.

You will monitor pickups, coordinate deliveries, and input details into the dispatch system to keep operations moving smoothly. Ideal candidates bring strong organization, multitasking ability, and a proven track record handling high phone volumes in a fast-paced logistics environment.

Qualifications

• Strong organizational and time management skills in a fast-paced setting.
• Basic computer skills.

Responsibilities

• Monitor and track pickups and deliveries, and notify customers of deviations.
• Answer incoming driver and customer calls/emails and address needs.
• Call and get updates from drivers/carriers and input information into the dispatch system.
• Communicate issues with customers/drivers.
• Monitor and update Active Run problems.

Job description

RXO, Inc. is hiring an Associate Specialist, Logistics in Southfield, MI to deliver exceptional service to customers and drivers before, during and after the call.

You will monitor pickups, coordinate deliveries, and input details into the dispatch system to keep operations moving smoothly. Ideal candidates bring strong organization, multitasking ability, and a proven track record handling high phone volumes in a fast-paced logistics environment.