Logistics Associate: Dispatch & Customer Support

RXO, Inc.; Southfield (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-m

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Volunteer days

Job summary

RXO, Inc. is seeking an Associate Specialist, Logistics in Southfield, MI. You will monitor pickups and deliveries, communicate with customers and drivers, and input details into the dispatch system to keep operations running smoothly.

The role emphasizes strong organizational skills, multitasking, and excellent phone communication while providing essential support for a fast-paced transportation network.

Qualifications

• Strong organizational skills and multitasking in a fast-paced environment.
• Excellent phone communication and customer service abilities.
• Familiarity with dispatch systems and Microsoft Office.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of deviations.
• Answer driver and customer calls and emails, addressing needs.
• Input updates from drivers into the dispatch system accurately.
• Communicate issues with customers and drivers.
• Monitor and update all Active Run problems.

Skills

Strong organizational skills

Time management

Multitasking

Excellent phone communication

Microsoft Office

Customer service

Transportation industry knowledge

Tools

Dispatch system

MS Office

Job description

RXO, Inc. is seeking an Associate Specialist, Logistics in Southfield, MI. You will monitor pickups and deliveries, communicate with customers and drivers, and input details into the dispatch system to keep operations running smoothly.

The role emphasizes strong organizational skills, multitasking, and excellent phone communication while providing essential support for a fast-paced transportation network.