Logistics Associate Specialist — Dispatch & Customer Care

RXO; Southfield (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts for eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Job summary

A leading transportation solutions provider located in Michigan is seeking an Associate Specialist, Logistics. In this role, you will monitor shipments and communicate with customers and drivers to ensure exceptional service. Ideal candidates will have strong organizational skills, the ability to handle a high volume of calls, and basic computer skills. Benefits include comprehensive medical coverage, a 401(k) plan, and leadership development programs. This position requires flexible availability and a dedication to customer service.

Qualifications

• Experience dealing with high phone volume in a deadline-driven environment.
• Knowledge of the transportation industry.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of deviations.
• Answer incoming driver and customer calls/emails.
• Communicate issues with customers/drivers.

Skills

Strong organizational and time management skills

Basic computer skills

Excellent phone communication skills

Tools

Microsoft Office

Job description

A leading transportation solutions provider located in Michigan is seeking an Associate Specialist, Logistics. In this role, you will monitor shipments and communicate with customers and drivers to ensure exceptional service. Ideal candidates will have strong organizational skills, the ability to handle a high volume of calls, and basic computer skills. Benefits include comprehensive medical coverage, a 401(k) plan, and leadership development programs. This position requires flexible availability and a dedication to customer service.