Logistics Dispatcher & Customer Care Specialist

RXO, Inc.; Southfield (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Paid time off and volunteer days

Job summary

RXO, Inc. is seeking an Associate Logistics Specialist in Southfield, Michigan. In this role, you will provide exceptional service to both customers and drivers, managing inquiries and updates throughout the logistics process.

The position offers a Monday to Friday schedule with some weekends, requiring strong organizational and multitasking skills. Benefits include medical, dental, vision plans, a matched 401(k), and career development programs.

Qualifications

• Strong organizational and time-management skills in a fast-paced environment.
• Basic computer skills required.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of any schedule deviation.
• Answer incoming driver and customer calls/emails to serve their needs.
• Obtain updates from drivers/carriers and input accurate information into the dispatch system.
• Communicate any issues with customers and drivers.
• Monitor and update all active run problems.

Skills

Organizational skills

Time-management skills

Communication skills

Tools

Microsoft Office

Job description

RXO, Inc. is seeking an Associate Logistics Specialist in Southfield, Michigan. In this role, you will provide exceptional service to both customers and drivers, managing inquiries and updates throughout the logistics process.

The position offers a Monday to Friday schedule with some weekends, requiring strong organizational and multitasking skills. Benefits include medical, dental, vision plans, a matched 401(k), and career development programs.