Freight Billing & OS&D Specialist

Estes Express Lines; Pine Brook (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Estes Express Lines is seeking an organized billing/OS&D clerk in New Jersey. You will answer high-volume calls, manage freight billings, prepare paperwork, and coordinate delivery appointments while maintaining accurate OS&D records.

The role requires strong clerical skills, proficiency with MS Word/Excel, and AS400 experience. You will interact with customers, investigate discrepancies, and ensure timely documentation and communication with service centers.

Qualifications

• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
• Prepare all paperwork and the repackaging of all OS&D freight
• Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management
• Maintain a clean and organized OS&D area
• Contact customers and coordinate delivery times to schedule appointments for freight delivery
• Identify freight bills requiring special delivery instructions
• Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers
• Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation
• Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight
• Scan and/or image bill of lading receipts
• Transfer information from the bill of lading to the bill format to prepare bills for freight movement
• Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
• Place shipments on-hand
• Assist with handling dispatch phones to assist with customers and drivers
• Regular attendance is required.

Skills

Customer service

Clerical skills

Verbal and written communication

Time management

Problem solving

Education

High School Diploma or GED

Tools

AS400

MS Word

Excel

Job description

Estes Express Lines is seeking an organized billing/OS&D clerk in New Jersey. You will answer high-volume calls, manage freight billings, prepare paperwork, and coordinate delivery appointments while maintaining accurate OS&D records.

The role requires strong clerical skills, proficiency with MS Word/Excel, and AS400 experience. You will interact with customers, investigate discrepancies, and ensure timely documentation and communication with service centers.