Logistics Dispatch & Operations Coordinator

FedEx Group; Lake Orion (MI); On-site; USD 28,000 - 48,000; Full time

Job summary

FedEx in Lake Orion, MI is seeking an Operations Support Coordinator for pickup and delivery. You will coordinate quality, service and administrative functions, dispatch transportation equipment according to the Linehaul plan, and monitor DOT compliance.

Responsibilities include tracking metrics daily, communicating with independent contractors and service providers, resolving customer service issues, maintaining equipment records, and supporting contingency plans to keep on-time loads.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or related area preferred.
• Strong customer service background and administrative support experience.
• Proficient in Microsoft Office and data entry.
• Ability to read and interpret numerical data and reports.
• Excellent verbal and written communication skills.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality daily.
• Communicates with BC/AOs of ICs, ISPs and temporary staff about load plan changes.
• Investigates customer service complaints and resolves issues to ensure satisfaction.
• Escalates unresolved issues to management when needed.
• Maintains vehicle maintenance information and ensures DOT compliance for equipment.
• Distributes and updates files for equipment and drivers per DOT requirements.
• Assists in corrective action plans after BCSA tests.
• Coordinates dispatch of linehaul equipment and logs dispatch events in the system.
• Reports linehaul delays, accidents, and equipment failures and supports contingency plans.
• May conduct driver release audits and organize training sessions.

Skills

Customer service

Time management

Organizational skills

Multi-tasking

Verbal communication

Written communication

Attention to detail

Numerical data interpretation

Education

Bachelor’s degree in Business, Logistics or related field

High school diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Lake Orion, MI is seeking an Operations Support Coordinator for pickup and delivery. You will coordinate quality, service and administrative functions, dispatch transportation equipment according to the Linehaul plan, and monitor DOT compliance.

Responsibilities include tracking metrics daily, communicating with independent contractors and service providers, resolving customer service issues, maintaining equipment records, and supporting contingency plans to keep on-time loads.