Logistics Dispatch & Customer Service (First Shift)

supply-chain; Portland (OR); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical coverage starting day 30

PTO and holidays

401(k) with company match

Job summary

DHL Supply Chain is hiring a First Shift Customer Service Representative in Portland, OR. The role focuses on processing orders, providing product and transit information, and resolving customer issues in a fast-paced logistics environment.

The position requires strong Microsoft Office skills, experience with TMS/WMS systems, and the ability to communicate effectively with clients and carrier partners. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause, and explain best solution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Dispatch

TMS

Excel

View software

MS Office

Education

High School Diploma or Equivalent

0-12 months data entry

0-12 months warehouse experience

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is hiring a First Shift Customer Service Representative in Portland, OR. The role focuses on processing orders, providing product and transit information, and resolving customer issues in a fast-paced logistics environment.

The position requires strong Microsoft Office skills, experience with TMS/WMS systems, and the ability to communicate effectively with clients and carrier partners. Competitive hourly pay and benefits are offered.