Customer Service Representative

DHL Supply Chain; Hillsboro (OR); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Hillsboro, OR is seeking a First Shift Customer Service Representative to support customers and drivers in a fast-paced warehouse environment. You will process orders, respond to inquiries, and help ensure accurate and timely service across receiving, put away, picking, packing, and shipping.

Responsibilities include handling customer communications, maintaining records, and assisting with order and product management.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems; clarify the customer's complaint, determine the cause, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Process customer adjustments to financial accounts.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Adaptability

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world\'s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Customer Service Representative in a warehouse environment, responsible for processing of customers goods through all phases of the warehouse. (Receiving, put away, picking, packing, and shipping)

Position: First Shift (1st) Customer Service Representative

Shift: Monday - Friday 8:00am to 4:30pm

Pay: $24.80 per hour

Note: Required to be part of a rotational on-call team. Covering customer needs during off hours, nights & weekends. Typically, responsible for one week every 4-6 weeks.

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred.
• Ability to quickly adapt and learn to navigate through customer portals. Ability to work in a fast-paced, customer-centric team environment.
• A small percentage of duties need to be executed with equipment. Must be able to train and certify on a stand-up forklift and a wave machine.

Be part of the world\'s largest logistics company! DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.