Logistics Customer Support & Dispatch Coordinator

DHL Supply Chain; Hillsboro (OR); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Hillsboro, OR is seeking a First Shift Customer Service Representative to support customers and drivers in a fast-paced warehouse environment. You will process orders, respond to inquiries, and help ensure accurate and timely service across receiving, put away, picking, packing, and shipping.

Responsibilities include handling customer communications, maintaining records, and assisting with order and product management.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems; clarify the customer's complaint, determine the cause, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Process customer adjustments to financial accounts.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Adaptability

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain in Hillsboro, OR is seeking a First Shift Customer Service Representative to support customers and drivers in a fast-paced warehouse environment. You will process orders, respond to inquiries, and help ensure accurate and timely service across receiving, put away, picking, packing, and shipping.

Responsibilities include handling customer communications, maintaining records, and assisting with order and product management.