Customer Service Representative

supply-chain; Portland (OR); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical coverage starting day 30

PTO and holidays

401(k) with company match

Job summary

DHL Supply Chain is hiring a First Shift Customer Service Representative in Portland, OR. The role focuses on processing orders, providing product and transit information, and resolving customer issues in a fast-paced logistics environment.

The position requires strong Microsoft Office skills, experience with TMS/WMS systems, and the ability to communicate effectively with clients and carrier partners. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause, and explain best solution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Dispatch

TMS

Excel

View software

MS Office

Education

High School Diploma or Equivalent

0-12 months data entry

0-12 months warehouse experience

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the worlds most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Assists department, performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures.

Position: First Shift Customer Service Representative
Shift: 7:00AM to 3:00PM Monday - Friday
Pay: $24.80 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer-centric team environment.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.