Logistics Dispatch & Customer Care Specialist First Shift

DHL Supply Chain; Livermore (CA); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Livermore, CA is seeking a First Shift Customer Service Representative to process orders, provide product and transit information, and act as a liaison to resolve issues for customers and carriers.

The role requires strong communication, data entry accuracy, and experience with dispatch or transportation management systems; training is provided, and growth opportunities are offered within DHL's global logistics network.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Dispatch

Communication

Microsoft Office

WMS

Team environment

Education

High School Diploma

Tools

JDA

Blue Yonder

Red Prairie

SAP

View Software

Job description

DHL Supply Chain in Livermore, CA is seeking a First Shift Customer Service Representative to process orders, provide product and transit information, and act as a liaison to resolve issues for customers and carriers.

The role requires strong communication, data entry accuracy, and experience with dispatch or transportation management systems; training is provided, and growth opportunities are offered within DHL's global logistics network.