First Shift Logistics & Customer Service Specialist

Joinimagine; Portland (OR); On-site; USD 70,258,000 - 74,390,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO: holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Portland, OR is seeking a First Shift Customer Service Representative to process orders and provide product, service, and transit information to customers and carriers. The role emphasizes strong communication with clients and drivers and requires experience with dispatch/TMS systems.

Proficiency in Microsoft Office is expected; WMS experience (JDA/Blue Yonder/SAP) is a plus. This position offers a fast-paced, customer-centric environment with growth opportunities and

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine cause, and implement the best solution.
• Maintain customer records and update account information.
• Assist with order and product management and prepare related reports.

Skills

Customer service

Communication

Dispatch/TMS

Microsoft Office

WMS experience

View software

Fast-paced environment

Education

High School Diploma or Equivalent

Tools

WMS (JDA/Blue Yonder/SAP)

View software

Job description

DHL Supply Chain in Portland, OR is seeking a First Shift Customer Service Representative to process orders and provide product, service, and transit information to customers and carriers. The role emphasizes strong communication with clients and drivers and requires experience with dispatch/TMS systems.

Proficiency in Microsoft Office is expected; WMS experience (JDA/Blue Yonder/SAP) is a plus. This position offers a fast-paced, customer-centric environment with growth opportunities and