Customer Service & Dispatch Specialist

RowanEDC Partnership; North Carolina; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is hiring a Customer Service Rep for 1st shift (Mon–Fri, 6am–2:30pm) in North Carolina. Pay is $21.50 per hour with attendance bonuses. Responsibilities include processing orders, providing product and transit information, and resolving customer issues.

Benefits include health coverage, PTO, 401(k) match, and tuition reimbursement. Equal opportunity employer. Ideal candidate has a High School Diploma, 0–12 months data entry or warehouse experience, and proficiency with MS Office

Qualifications

• Dispatching, scheduling and handling warehouse inbounds and outbounds.
• 3+ years of experience with Microsoft Office (Excel, Outlook, Word).
• Experience with a WMS system and order allocation or problem solving in the system.
• Strong communication via email and over the phone.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and liaise to resolve issues.
• Resolve product or service problems and expedite corrections or adjustments.
• Maintain customer records and update account information.
• Assist with order and product management and perform other duties as assigned.

Skills

Dispatching & scheduling

Microsoft Office

Customer communication

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

WMS system

Job description

DHL Supply Chain is hiring a Customer Service Rep for 1st shift (Mon–Fri, 6am–2:30pm) in North Carolina. Pay is $21.50 per hour with attendance bonuses. Responsibilities include processing orders, providing product and transit information, and resolving customer issues.

Benefits include health coverage, PTO, 401(k) match, and tuition reimbursement. Equal opportunity employer. Ideal candidate has a High School Diploma, 0–12 months data entry or warehouse experience, and proficiency with MS Office