Logistics Customer Support Specialist Day One Benefits

XPO Logistics, Inc.; Plainfield (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance from day one

Life and disability insurance

PTO 13 days

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is hiring a Customer Service Representative in Indiana. You’ll handle inquiries, quote rates, and resolve documentation issues on a loading dock environment.

The role requires at least 2 years of customer service, strong computer and 10-key skills, and experience with Microsoft Office. You must be able to work days, evenings, nights, and weekends. Benefits include health insurance from day one, PTO, holidays, a 401(k) match, and education assistance.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service

Typing speed

Communication

Attention to detail

Tools

MS Office

Job description

XPO Logistics, Inc. is hiring a Customer Service Representative in Indiana. You’ll handle inquiries, quote rates, and resolve documentation issues on a loading dock environment.

The role requires at least 2 years of customer service, strong computer and 10-key skills, and experience with Microsoft Office. You must be able to work days, evenings, nights, and weekends. Benefits include health insurance from day one, PTO, holidays, a 401(k) match, and education assistance.