Customer Service Specialist Full-Time with Day-One Benefits

XPO Logistics, Inc.; Manheim (PA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days in first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is hiring a Customer Service Representative in Manheim, PA to support the LTL team. The role involves billing shipments, resolving documentation errors, and assisting customers with inquiries.

Shifts include days, evenings, nights, and weekends, with full-time hours and comprehensive benefits. The position demands strong communication, computer and 10-key skills, and the ability to navigate tariffs and pricing agreements.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is hiring a Customer Service Representative in Manheim, PA to support the LTL team. The role involves billing shipments, resolving documentation errors, and assisting customers with inquiries.

Shifts include days, evenings, nights, and weekends, with full-time hours and comprehensive benefits. The position demands strong communication, computer and 10-key skills, and the ability to navigate tariffs and pricing agreements.