Customer Service Specialist: Afternoon Shift, Full Benefits

XPO Logistics, Inc.; Aurora (IL); On-site; USD 49,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

PTO (paid time off)

Paid holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Aurora, IL is seeking a Customer Service Representative for the Afternoon Shift. You will bill shipments, assist customers with inquiries, and resolve documentation issues on a daily basis.

The role requires at least two years of customer service experience, strong computer and typing skills, and familiarity with Microsoft Office. We offer health insurance on day one, a 401(k) match, PTO, holidays, and opportunities for growth.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

2 years of customer service experience

Typing

10-key skills

Shift flexibility

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Aurora, IL is seeking a Customer Service Representative for the Afternoon Shift. You will bill shipments, assist customers with inquiries, and resolve documentation issues on a daily basis.

The role requires at least two years of customer service experience, strong computer and typing skills, and familiarity with Microsoft Office. We offer health insurance on day one, a 401(k) match, PTO, holidays, and opportunities for growth.