Logistics Customer Support Specialist - Afternoon Shift

XPO Logistics, Inc.; Savannah (GA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in Savannah, GA. This role supports customer inquiries, billing, and shipment tracing, with a focus on accuracy and timely responses.

Candidates should have 2+ years in customer service, strong computer and 10-key skills, and proficiency with Microsoft Office. Shifts vary (days/evenings/nights/weekends); health benefits start day one, plus life/disability insurance, 401(k) with company match, PTO and holidays.

Qualifications

• 2 years of customer service experience.
• Proficient with Microsoft Office and data entry.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Strong computer skills

Communication skills

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in Savannah, GA. This role supports customer inquiries, billing, and shipment tracing, with a focus on accuracy and timely responses.

Candidates should have 2+ years in customer service, strong computer and 10-key skills, and proficiency with Microsoft Office. Shifts vary (days/evenings/nights/weekends); health benefits start day one, plus life/disability insurance, 401(k) with company match, PTO and holidays.