Shipping & Customer Support Specialist (Full-Time)

XPO Logistics, Inc.; Missouri; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Saint Louis, MO is hiring a Customer Service Representative to support customers with shipments, quotes, and billing. The role requires strong communication and multitasking abilities and offers benefits and growth opportunities.

Ideal candidates bring 2 years of service experience, proficient typing and 10-key skills, and flexibility to work day, evening, night, and weekend shifts. The company provides comprehensive health, life, and disability coverage, PTO, holidays,

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends
• Preferred: Excellent verbal and written communication skills

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service

Typing & 10-key

Shift flexibility

Communication skills

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Saint Louis, MO is hiring a Customer Service Representative to support customers with shipments, quotes, and billing. The role requires strong communication and multitasking abilities and offers benefits and growth opportunities.

Ideal candidates bring 2 years of service experience, proficient typing and 10-key skills, and flexibility to work day, evening, night, and weekend shifts. The company provides comprehensive health, life, and disability coverage, PTO, holidays,