Logistics Customer Service Specialist

Temco Logistics LLC; Bakersfield (CA); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will handle orders, delivery status, and product details with accuracy.

This role requires strong communication, organization, and problem-solving skills in a fast-paced logistics environment. Proficiency with MS Office and ERP familiarity will help you thrive.

Competenze

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Mansioni

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Conoscenze

Customer service

Communication

Problem-solving

Organization

Attention to detail

Interpersonal skills

Formazione

High school diploma or equivalent

Strumenti

MS Office Suite

ERP systems

Descrizione del lavoro

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will handle orders, delivery status, and product details with accuracy.

This role requires strong communication, organization, and problem-solving skills in a fast-paced logistics environment. Proficiency with MS Office and ERP familiarity will help you thrive.