Logistics Customer Service Specialist

Home Depot; Elizabeth (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, providing exceptional service by addressing inquiries and resolving issues. The role emphasizes accuracy in information, timely communication, and collaboration with multiple departments.

Ideal candidates have at least 2 years in customer service or office tasks, strong communication and organizational skills, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 2 years in customer service or office administration.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office; ERP familiarity preferred.
• Knowledge of Temco Logistics’ services a plus.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication skills

Customer service experience

Problem solving

Organizational skills

Adaptability

ERP familiarity

Logistics knowledge

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, providing exceptional service by addressing inquiries and resolving issues. The role emphasizes accuracy in information, timely communication, and collaboration with multiple departments.

Ideal candidates have at least 2 years in customer service or office tasks, strong communication and organizational skills, and the ability to adapt in a fast-paced environment.