Logistics Customer Support Specialist

Maersk; Northlake (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk is seeking a Customer Service Rep for their Northlake facility. The role runs 9:30 AM - 6:00 PM or 10:00 AM - 6:30 PM, Monday through Friday, with direct hire and full benefits.

You will handle calls, emails, shipment tracking, data entry, and support for pilots and cartage agents to ensure smooth logistics operations. Key requirements include excellent communication, strong organizational skills, and proficiency with online tools.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Skills

Communication

Multitasking

Detail orientation

Written communication

Job description

Maersk is seeking a Customer Service Rep for their Northlake facility. The role runs 9:30 AM - 6:00 PM or 10:00 AM - 6:30 PM, Monday through Friday, with direct hire and full benefits.

You will handle calls, emails, shipment tracking, data entry, and support for pilots and cartage agents to ensure smooth logistics operations. Key requirements include excellent communication, strong organizational skills, and proficiency with online tools.