Logistics Operations Support Specialist

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk is seeking an Operations Support for our Charlotte facility to handle incoming calls, respond to customer inquiries, and track shipments. The role emphasizes accurate data entry, communication, and coordination with pilot stations and cartage agents.

Hours are 8:00AM-5:00PM, Monday to Friday, with salary range $26-$28 per hour. We value diversity and provide comprehensive benefits including medical, dental, vision, 401k with company match, PTO, and flexible schedules where possible.

Qualifications

• Excellent oral and written communication.
• Ability to multitask and manage multiple shipments.
• Detail-oriented with strong organizational skills.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Skills

Excellent communication

Multitasking

Organizational skills

Tech savvy

Job description

Maersk is seeking an Operations Support for our Charlotte facility to handle incoming calls, respond to customer inquiries, and track shipments. The role emphasizes accurate data entry, communication, and coordination with pilot stations and cartage agents.

Hours are 8:00AM-5:00PM, Monday to Friday, with salary range $26-$28 per hour. We value diversity and provide comprehensive benefits including medical, dental, vision, 401k with company match, PTO, and flexible schedules where possible.