Senior Logistics Customer Care Specialist

A.P. Moller - Maersk; La Vergne (TN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk is seeking a Senior Customer Service Representative to handle inbound calls and provide top-tier service to customers. The role supports pilot stations and cartage agents, tracking shipments and resolving issues to ensure smooth logistics operations.

Key duties include responding to emails, following procedures, and maintaining accurate shipment data. A proactive communicator with strong organizational skills will thrive in this role.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• High energy with the ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for accounts and bring modifications to management's attention.
• Perform other duties as assigned.

Skills

Communication

Tech aptitude

Multitasking

Detail orientation

Job description

Maersk is seeking a Senior Customer Service Representative to handle inbound calls and provide top-tier service to customers. The role supports pilot stations and cartage agents, tracking shipments and resolving issues to ensure smooth logistics operations.

Key duties include responding to emails, following procedures, and maintaining accurate shipment data. A proactive communicator with strong organizational skills will thrive in this role.