Senior Logistics Customer Success Specialist

Maersk; Nashville (TN); Presencial; USD 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Descripción de la vacante

Maersk Logistics & Services USA, Inc. seeks a Senior Customer Service Representative to provide frontline support for callers, troubleshoot issues, and assist pilot stations and cartage agents. You will monitor inquiries by email, follow shipment status, and maintain accurate records across the logistics network.

Join a team that values honesty, integrity, and service excellence, with competitive pay, benefits, and flexible schedules when possible.

Formación

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• High energy with the ability to multitask
• Excellent organizational skills with emphasis on detail

Responsabilidades

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Descripción del empleo

Maersk Logistics & Services USA, Inc. seeks a Senior Customer Service Representative to provide frontline support for callers, troubleshoot issues, and assist pilot stations and cartage agents. You will monitor inquiries by email, follow shipment status, and maintain accurate records across the logistics network.

Join a team that values honesty, integrity, and service excellence, with competitive pay, benefits, and flexible schedules when possible.