Logistics Customer Success Specialist

RXO; Mills River (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Paid time off, company holidays, and volunteer days

Job summary

RXO is looking for a Customer Service Representative in Mills River, North Carolina. You will play a crucial role in ensuring outstanding customer service by assisting clients via phone and email, resolving issues, and managing delivery inquiries. Candidates should have familiarity with Microsoft Office, a high school diploma, and preferably one year of experience in a call center environment. RXO offers a comprehensive benefits package including medical, dental, and vision plans, as well as a career development program.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Strong customer service skills

Multitasking

Ability to resolve issues

Education

High school diploma or equivalent

Tools

Microsoft Office (MS Project, Word, Excel, PowerPoint)

Job description

RXO is looking for a Customer Service Representative in Mills River, North Carolina. You will play a crucial role in ensuring outstanding customer service by assisting clients via phone and email, resolving issues, and managing delivery inquiries. Candidates should have familiarity with Microsoft Office, a high school diploma, and preferably one year of experience in a call center environment. RXO offers a comprehensive benefits package including medical, dental, and vision plans, as well as a career development program.