Logistics Customer Support Specialist

Lynden Incorporated; Juneau (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary bonus program

Competitive wages

Cell allowance

Medical plans for family

FSA/HSA

Mental health programs

PTO + holidays

401(k) with match

Tuition reimbursement

Mass transit reimbursement

Job summary

Alaska Marine Trucking, part of the Lynden family, seeks a Customer Service Representative in Juneau. Join a stable team and support customers in person, by phone, and by email, ensuring accurate Bills of Lading processing and clear communication.

You will contribute to a service-oriented culture with opportunities for advancement and a competitive benefits package. Eligible for discretionary bonus and comprehensive medical plans.

Qualifications

• Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

Responsibilities

• Answering a variety of customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

Job description

Alaska Marine Trucking, part of the Lynden family, seeks a Customer Service Representative in Juneau. Join a stable team and support customers in person, by phone, and by email, ensuring accurate Bills of Lading processing and clear communication.

You will contribute to a service-oriented culture with opportunities for advancement and a competitive benefits package. Eligible for discretionary bonus and comprehensive medical plans.