Customer Service Representative

Alaska Marine Lines; Juneau (AK); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Competitive wages

Cell allowance

Medical plans

Family medical

FSA/HSA

Mental health

Paid Time Off

Paid holidays

401(k) match

Life insurance

Disability insurance

AD&D

Tuition reimbursement

Transit benefit

Career advancement

Résumé du poste

Alaska Marine Trucking in Juneau is seeking Customer Service Representatives to join a stable, family-owned team. The role involves assisting customers in person, on the phone, and via email, and includes processing Bills of Lading with accuracy and attention to detail.

Ideal candidates will have strong reading and communication skills, and be able to obtain a TWIC card. The company emphasizes teamwork and long-term stability in a supportive office environment.

Qualifications

• Ability to read, analyze and interpret documents such as tariffs, procedures manuals and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply for and be issued a TWIC Transportation Workers Identification Card.

Responsabilités

• Answer customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

Connaissances

Analytical reading

Customer communication

TWIC card

Willing to travel

Description du poste

Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Juneau based team.

We're hiring! Join a stable, family-owned company with decades of no layoffs and a collaborative, team-focused office.

Who We Are

Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska. We offer you long-term stability in a career that's as rewarding as it is an adventure!

What You Will Be Doing

• Answering a variety of customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

What's In It For You

• Discretionary bonus program
• Competitive wages + annual wage reviews
• Cell Allowance: $10 per month
• Two medical plans starting as low as $0/month
• Medical, dental and vision for your family for $222/month (HDHP)
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Mental health programs (in-office and virtual)
• 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
• 8 paid holidays each year
• 401(k) with company match + additional contributions
• No-cost Employee assistance program, life insurance, long term disability and AD&D
• Tuition Reimbursement program
• Mass transit reimbursement
• Career advancement through internal promotions

What We Need From You (required)

• Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

What Would Be Nice To Bring (preferred)

• Ability to show up to work on time and ready to work.

Your Schedule

• Full-time position and overtime.
• Willing to travel if needed.

Why should you join us?

• We're ethical and human. We don't get everything perfect, but we try hard. When we miss the mark, we own it and make it right.
• We work as a collaborative team built on respect and support.

Fine Print

All employment offers are contingent on a satisfactory background check and pre-employment drug screen.

Alaska Marine Trucking is an equal opportunity employer and does not discriminate based on any protected status.