Logistics Customer Service Pro — Stable Career & Growth

Alaska Marine Lines; Juneau (AK); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive wages

Cell allowance

Medical plans

Family medical

FSA/HSA

Mental health

Paid Time Off

Paid holidays

401(k) match

Life insurance

Disability insurance

AD&D

Tuition reimbursement

Transit benefit

Career advancement

Job summary

Alaska Marine Trucking in Juneau is seeking Customer Service Representatives to join a stable, family-owned team. The role involves assisting customers in person, on the phone, and via email, and includes processing Bills of Lading with accuracy and attention to detail.

Ideal candidates will have strong reading and communication skills, and be able to obtain a TWIC card. The company emphasizes teamwork and long-term stability in a supportive office environment.

Qualifications

• Ability to read, analyze and interpret documents such as tariffs, procedures manuals and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply for and be issued a TWIC Transportation Workers Identification Card.

Responsibilities

• Answer customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

Skills

Analytical reading

Customer communication

TWIC card

Willing to travel

Job description

Alaska Marine Trucking in Juneau is seeking Customer Service Representatives to join a stable, family-owned team. The role involves assisting customers in person, on the phone, and via email, and includes processing Bills of Lading with accuracy and attention to detail.

Ideal candidates will have strong reading and communication skills, and be able to obtain a TWIC card. The company emphasizes teamwork and long-term stability in a supportive office environment.